Right of withdrawal

Right of withdrawal

Revocation instruction

(Instruction about your right of withdrawal)


Right of withdrawal

As a consumer within the meaning of Section 1 of the Consumer Protection Act, you have the right to withdraw from the purchase contract with us within 14 (fourteen) days without giving any reason and to revoke it.

The 14-day withdrawal period begins on the day on which you or a third party named by you who is not the carrier came into possession of the goods (delivery of the goods to you or the third party named by you who was not the Is the carrier). If we make partial deliveries, the withdrawal period begins on the day on which you or a third party named by you who is not the carrier came into possession of the last goods delivered or the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must contact us (Mario Christian Nestlehner - bambam), Franz-Hinterholzer-Kai 22, 5020 Salzburg, Email:info@bambambarware.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from the purchase contract with us and to revoke it. To do this, you can use the attached sample withdrawal form, which we have also provided and which can be downloaded as a PDF document, at https://bambambarware.com/policies/refund-policy but not mandatory. You can also use the model withdrawal form or another clear declaration on our website (https://bambambarware.com/policies/refund-policy) fill in and submit electronically. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

In order to comply with the 14-day withdrawal period, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period has expired.


Consequences of resignation

If you withdraw from the contract of sale that has been concluded with us or from your contractual declaration (order), we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose another type of Delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your withdrawal (revocation) of this contract or of the contract declaration (order). For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have to send back or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal (revocation) of the purchase contract concluded with us. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


Exclusion of the right of withdrawal

The right of withdrawal (right of withdrawal) existsnotfor contracts over

  • Goods that are made to your customer specifications;
  • Goods that are clearly tailored to your personal needs;
  • Goods that can spoil quickly or whose use-by date would be exceeded quickly;
  • Goods that are delivered sealed and are unsuitable for return for reasons of health or hygiene, provided that the seal has been removed after delivery,
  • Goods which, due to their nature, were inseparably mixed with other goods after delivery
  • Alcoholic beverages, the price of which was agreed when the contract was concluded, but which cannot be delivered earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which we have no influence.


Please note that there is no right of withdrawal with regard to our products if you have them individually laser engraved. Likewise, the right of withdrawal (right of withdrawal) for those goods that we deliver to you sealed (e.g. spirits), for health protection and hygiene reasons, are excluded, provided that the seal is removed immediately after delivery to you.