right of withdrawal

right of withdrawal

cancellation policy

(instruction on your right of withdrawal)


right of withdrawal

As a consumer within the meaning of Section 1 of the Consumer Protection Act, you have the right to withdraw from and revoke the purchase contract with us within 14 (fourteen) days without giving any reason.

The 14-day withdrawal period only begins on the day on which you or a third party named by you who is not the carrier, came into possession of the goods (delivery of the goods to you or a third party named by you who is not the carrier). carrier is). If we make partial deliveries, the withdrawal period only begins on the day on which you or a third party named by you who is not the carrier have possession of the last delivered goods or the last partial shipment or the last piece.

In order to exercise your right of withdrawal (right of withdrawal), you must send us (Mario Christian Nestlehner - bambam), Franz-Hinterholzer-Kai 22, 5020 Salzburg, email:info@bambambarware.com) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from the purchase contract with us and to revoke it. You can use the attached model cancellation form, which we have also provided and which can be downloaded as a PDF document, at https://bambambarware.com/policies/refund-policy use, but is not mandatory. You can also use the model cancellation form or any other clear statement on our website (https://bambambarware.com/policies/refund-policy) fill out and submit electronically. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

In order to comply with the 14-day cancellation period, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.


consequences of resignation

If you withdraw from the sales contract you have concluded with us or from your contractual declaration (order), we will owe you all payments that we have received from you, including delivery costs (except for the additional costs resulting from the fact that you have ordered another type of delivery delivery as the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your withdrawal (cancellation) from this contract or from the contractual declaration (order). For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the withdrawal (cancellation) of the purchase contract concluded with us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exclusion of the right of withdrawal

The right of withdrawal (right of revocation) existsNotin contracts about

  • Goods made to your customer specifications;
  • goods clearly tailored to your personal needs;
  • Goods that can spoil quickly or whose use-by date would quickly expire;
  • Goods that are delivered sealed and are not suitable for return for health or hygiene reasons if their seal was removed after delivery,
  • Goods which, due to their nature, were inseparably mixed with other goods after delivery
  • alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which cannot be delivered earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which we have no control.


Please note that there is no right of withdrawal with regard to our products if you have them individually laser engraved. Likewise, the right of withdrawal for those goods that we deliver to you sealed (e.g. spirits), for reasons of health protection and hygiene reasons, the right of withdrawal (right of withdrawal) is excluded if the seal is removed immediately after delivery to you.